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DRAFT OF MAY 12, 2006 Print as pdf   
 

Management and Supervision Certificate: Fall 2006 Pilot Program
Continuing Education, Non-Credit Courses

This program is designed to help new managers, leaders, and supervisors acquire the skills they need to prepare for advancement, improve job performance, or transition to a new career. The Management and Supervision Certificate is awarded to individuals who complete four core courses and three electives over a two-year period. Core courses teach critical skills; electives afford an opportunity for you to tailor the program to upgrade customer service, problem solving, communication and financial skills. Non-certificate students may enroll in individual courses.

Kick-off Course:
Professional Selling & Sales Management

Core Course:
Supervising Your Employees

Electives:
Customer Service and Relationship Building
Effective Business Writing

  
 

Professional Selling & Sales Management (6 sessions)
 Inspires successful sales leaders by helping them (1) seize accountability for their own and their team’s performance, (2) commit to move out of their comfort zones to achieve success, (3) set goals that are more challenging than they think they can achieve and surpass them, and (4) look realistically at their own strengths and weaknesses and learn to leverage the former to overcome the latter. Anthony W. Falco, Ph.D., is a retired area vice president of the NCR Corporation, with over 20 consecutive years as a sales leader. He several times was the "Number One National Leader in Sales" in an organization of over 2,500 sales people, managers, directors and vice presidents. He has for many years taught sales success to others with the philosophy of “forming habits out of what unsuccessful salespeople are unwilling to do.”

Supervising Your Employees (10 sessions)
 Frontline supervisors are critical members of the management team. Learn how to plan and control work, organize, motivate, direct, control and lead your team, establish priorities, meet goals, solve problems and improve productivity.

Effective Business Writing (4 sessions)
This seminar is designed to teach you the writing skills supervisors and executives value. Learn how to write a variety of business documents through a simple process that will help you write faster, more efficiently, and with less stress.

Customer Service & Relationship Building (8 sessions)
 Learn to identify expectations of internal and external customers and use the best customer service practices to promote positive, continuing relationships. Know how to work with your subordinates to create a customer-focused organization.

 

Sessions

·         1.5 hours per day, 8-9:30 am, 2 days per week, Fall Semester 2006

·         Offered either at the USF Sarasota-Manatee Campus (with continental breakfast) or at a Lakewood Ranch site

·         Tentatively, $50 per session                                                              

 
 
     
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